After application for the award has been completed*1 the mileage used for the award*2 can only be reinstated for totally unused award by paying the applicable fee. Any mileage returned must go into the same JMB account from which it was redeemed.
 Refundable awards
| Type of awards |
Reinstatement*3 |
Validity of reinstated mileage |
Unused
- Award tickets*4
- Upgrade awards *5
- Hotel awards*6
|
3,000 miles or local currency equivalent of ¥3,000 |
The original validity period*2 applies |
- *1 Indicates that all flight sectors' reservation for award tickets and upgrade awards, or reservation for the hotel awards are confirmed.
- *2 Mileage cannot be returned if it is expired at the time of the reinstatement request.
- *3 One handling fee will be charged for each award.
- *4 Mileage cannot be reinstated for JAL Group Airlines Domestic Award Tickets once the departure date of the first sector has already passed. Before you travel on the first sector of the itinerary, please cancel the reservations and apply for this service through the JMB Center. For JAL Group Airlines International Award Tickets, this service can be also applied online, of which deadline is 23:59pm (UK time) the day prior to flight departure.
- *5 Please cancel the reservations and apply for this service through the JMB Center before the respective departure dates of the outbound and inbound flights.
- *6 Hotel awards cannot be refunded less than 14 days before the intended check-in date.
- The award should be within its validity when the refund service is applied for and should be sent to the JMB Center.
- We cannot refund charges such as handling fees and delivery fees.
- Members are responsible for the mailing costs of documents sent to the JMB Center.
No-refundable awards
JAL COUPON awards
Eurostar Ticket Award |
Who is Eligible for Awards
"Mileage Reinstatement Service" for Unused Awards
Changes to Awards
